Consumer means an individual acting wholly or mainly outside their trade, business, craft or profession.

Business / B2B Customer means any customer acting for commercial, professional or institutional purposes, including NHS Trusts, hospitals, surgeries, clinics, dental practices, veterinary practices, universities, laboratories, schools, care providers, charities, companies, organisations and public-sector bodies.

Custom or Made-to-Order Goods means goods manufactured, customised, decorated, personalised, sourced or configured specifically to customer requirements, including embroidered garments, printed garments, logo application, name embroidery, bespoke colourways, special sizes, bulk specifications, framework call-off orders and non-standard sourcing.

Goods means all garments, scrubs, uniforms, accessories and other products supplied by us.

Working Day means any day other than a Saturday, Sunday or public holiday in England.

A contract is formed when we accept your order in writing, issue an order confirmation, commence production, apply embroidery or print, allocate stock, procure goods for your order, or dispatch the goods, whichever occurs first.

All orders are accepted strictly subject to these Terms & Conditions.

We reserve the right to refuse, cancel, restrict or suspend any order at our discretion, including where stock is unavailable, pricing errors arise, payment is not authorised, fraud is suspected, or we reasonably believe the order is not commercially viable or compliant with these Terms.

Acceptance of an order by written confirmation, email, commencement of production, sourcing, embroidery, printing, dispatch or delivery constitutes full acceptance of these Terms & Conditions together with our Delivery Policy, Returns Policy, Privacy Policy and Cookie Policy where applicable.

Any terms stated or referred to in a customer purchase order, framework, portal, tender, call-off, onboarding document, email, correspondence or other document that conflict with, vary, or seek to override these Terms & Conditions are expressly rejected unless specifically agreed in writing by an authorised director of Astflick Group Ltd.

Any framework agreement, public-sector contract, NHS arrangement or bulk supply agreement shall apply only to the extent expressly agreed in writing by Astflick Group Ltd.

These Terms & Conditions continue to apply unless specifically varied by a written agreement signed by an authorised signatory of Astflick Group Ltd.

All call-off orders, releases, purchase orders or instructions placed under a framework or supply arrangement become binding once accepted by us and may not be cancelled for convenience once production has commenced, goods have been allocated, goods have been sourced, or dispatch has been arranged.

In the event of conflict, the order of precedence shall be any expressly agreed written variation signed by Astflick Group Ltd, then the applicable framework agreement, then these Terms & Conditions, then the customer purchase order or other customer documentation. Any customer terms not expressly accepted are excluded.

All product descriptions, illustrations, measurements, sizing guidance, colours, specifications and other particulars are provided for general guidance only.

Minor variations in shade, tone, fabric feel, fabric weight, weave, stitching, branding placement, embroidery placement, print position, logo scale, trim, sizing tolerance and finishing are normal manufacturing variations and shall not constitute defects.

Unless otherwise stated on the relevant product page or quotation, Chameleon Scrubs garments are manufactured using 100% cotton fabrics.

We reserve the right to make reasonable product changes required by manufacturers, suppliers, production methods, availability or compliance requirements, provided the overall quality and function of the goods are not materially adversely affected.

Garment sizing is provided as a guide only. Fit may vary according to style, cut, fabric, garment batch and wearer preference.

The customer is responsible for selecting the correct size and for checking any size chart, measurements, fit notes or sample garments before ordering.

We do not accept liability for garments that are unsuitable due to incorrect size selection, fit preference, wearer body shape, shrinkage within normal washing tolerances, or failure to check measurements before ordering.

Custom or made-to-order goods are manufactured, customised or sourced specifically to customer requirements and may include embroidery, printing, branding, personalised names, bespoke colour selections, special size runs, made-to-order garments or specially sourced goods.

Accordingly, custom, personalised and made-to-order goods cannot be cancelled, returned, exchanged or refunded once production has commenced, stock has been allocated specifically for the order, artwork has been approved, embroidery or printing has been set up, or goods have been sourced, unless the goods are confirmed by us to be faulty or supplied in error.

This restriction applies whether the order is placed through the website, by email, by purchase order, under framework call-off or by any other means.

The customer is solely responsible for confirming all names, spellings, colours, garment selections, sizes, logos, artwork, placements, print specifications and embroidery instructions before approval is given and production begins.

Where embroidery, printing, logo application or custom branding is requested, the customer is responsible for supplying correct, accurate and legally usable artwork in the required format.

Any visual, sample, proof, mock-up or approval image is provided for guidance only and remains subject to normal production tolerances.

Customer approval of artwork, mock-ups, stitch-outs, print proofs, layouts or instructions constitutes confirmation that all details are correct. Once approved, we shall not be responsible for errors not identified by the customer before production.

The customer warrants that it has all necessary rights and permissions to use any logo, artwork, name, emblem, crest, mark or design supplied to us and shall indemnify us against any claim arising from its use.

All prices are exclusive of VAT unless stated otherwise.

Prices shown on our website, quotations, emails, catalogues or other materials may be changed at any time prior to acceptance of the order. The price confirmed by us at the time of order acceptance shall apply.

Delivery charges, setup charges, embroidery charges, print charges, artwork charges and any other additional charges may apply as stated at checkout, on quotation, or during order confirmation.

For international orders, all import duties, customs charges, local taxes, brokerage fees and related charges remain the sole responsibility of the customer.

Payment must be made in full before dispatch unless a credit account or other payment arrangement has been expressly approved by us in writing.

Credit facilities, where offered, are granted subject to status and entirely at our discretion. We reserve the right to refuse, withdraw, suspend, reduce or amend any credit facility at any time without notice.

Where credit terms apply, payment must be made strictly in accordance with the agreed terms. Time for payment is of the essence.

If payment is overdue, we reserve the right to place the account on stop, suspend supply, cancel outstanding orders, withhold delivery, withdraw discounts, apply statutory interest and compensation, and recover all administrative, legal and debt recovery costs incurred.

For business transactions, late payment may attract interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

Delivery dates and lead times are estimates only and are given in good faith as a general guide. They are not guaranteed unless expressly agreed by us in writing.

We shall not be liable for any loss, cost, claim or damage arising from delayed or failed delivery, including operational disruption, cancelled shifts, uniform shortages, staff costs, agency costs, reputational loss, loss of contracts, loss of profit or business interruption.

We reserve the right to deliver goods in instalments and to make partial deliveries.

Where goods are unavailable or delayed, we may contact the customer to propose amended lead times, alternative goods or revised delivery arrangements.

Risk in the goods passes to the customer upon delivery to the nominated address or, where the customer fails to take delivery, at the point delivery would ordinarily have taken place.

Read our Delivery Policy

The customer must inspect all goods immediately upon receipt.

Any shortage, damage, discrepancy, incorrect item, embroidery error visible on inspection or other issue apparent on delivery must be reported to us in writing within five (5) working days of delivery.

If no such written notice is received within that period, the goods shall be deemed accepted as delivered, in satisfactory condition and in accordance with the contract, subject only to latent defects not reasonably discoverable on initial inspection.

Claims made after the notification period may be rejected and need not be investigated.

Where the customer is a consumer purchasing non-custom goods online, statutory cancellation rights may apply in accordance with applicable consumer legislation.

Such rights do not apply to custom, personalised or made-to-order goods, nor to business-to-business transactions.

Returns and refunds are governed by our Returns Policy to the extent applicable.

For Business / B2B Customers, goods may not be returned unless confirmed by us to be faulty or supplied incorrectly.

For the avoidance of doubt, business customers may not return goods because they are no longer required, incorrectly sized, not approved internally, surplus to requirement, ordered in error, subject to staffing changes, or for any other convenience-based reason.

Custom, embroidered, printed, branded, personalised, specially sourced and made-to-order items are strictly non-returnable and non-refundable unless confirmed by us to be faulty or supplied in error.

Where a return is exceptionally authorised by us, such authorisation is entirely at our discretion, prior written approval is required, the customer is responsible for all return costs unless we agree otherwise, and returned goods must be unused, unwashed, undamaged, complete and in fully resaleable condition.

We reserve the right to refuse any return that does not comply with these conditions and to apply a restocking charge where appropriate.

Read our Returns Policy

Where goods are confirmed by us to be faulty, remedies will be provided in accordance with applicable law and these Terms.

For business customers, our liability in respect of faulty goods is limited at our option to repair, replacement, credit or refund of the affected goods only.

We shall have no liability for faults caused by fair wear and tear, accidental damage, misuse, incorrect washing, tumble drying where prohibited, ironing contrary to care instructions, unauthorised alteration, failure to follow garment care instructions or damage caused after delivery.

The customer is responsible for following all garment care instructions provided on labels, packaging, product descriptions or care guidance.

Natural fibres, including cotton, may be subject to normal shrinkage, softening, fading or texture changes over time and with repeated washing. Such normal wear characteristics do not constitute faults.

We accept no liability for colour change, shrinkage, distortion, damage or reduced garment life resulting from washing at incorrect temperatures, use of harsh chemicals, commercial laundering processes not suited to the garment, bleach use, tumble drying contrary to instructions or improper care.

All NHS, hospital, institutional, framework, trade, organisational and bulk orders are treated as business-to-business transactions.

Such orders become binding once accepted and may not be cancelled for convenience once production has commenced, goods have been allocated or sourced, or dispatch has been arranged.

Business customers do not benefit from statutory consumer cancellation rights.

If delivery fails due to an incorrect address, refusal to accept delivery, failure to be available, failure to collect, failure to respond to courier instructions or any other reason attributable to the customer, we reserve the right to charge additional delivery, return, storage, administration and re-delivery costs.

Where goods are shipped directly from a manufacturer or third-party supplier and delivery fails, any manufacturer or supplier restocking or return charge imposed on us may be passed on to the customer.

All goods remain the property of Astflick Group Ltd trading as Chameleon Scrubs until payment has been received in full and in cleared funds.

Until ownership passes, the customer shall store the goods safely, keep them identifiable as our property where reasonably possible and shall not resell, pledge, charge or otherwise dispose of the goods where payment remains outstanding.

We reserve the right to recover possession of goods in respect of which payment is overdue and the customer shall permit reasonable access for that purpose where legally permissible.

Initiating a chargeback, payment reversal or banking dispute does not cancel the underlying contract of sale.

Where goods have been delivered and retained, payment remains due in full.

The customer agrees that any payment dispute shall first be raised directly with us to allow investigation and resolution.

We reserve the right to suspend supply, cancel outstanding orders, place accounts on stop and pursue recovery of all outstanding balances together with any associated administrative, legal, banking and debt recovery costs resulting from unjustified chargebacks or payment disputes.

We reserve the right to refuse, restrict or cancel supply where we reasonably believe that orders are fraudulent, abusive, commercially unreasonable, non-compliant with these Terms, likely to result in payment default, or otherwise present unacceptable risk to us.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be limited or excluded.

Subject to the foregoing, we shall not be liable for any indirect, incidental, special or consequential loss or damage, or for any loss of profit, revenue, contracts, anticipated savings, goodwill, opportunity, reputation, business interruption, staffing costs, management time or operational disruption.

Our total aggregate liability arising under or in connection with the contract shall not exceed the price paid for the goods giving rise to the claim.

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to courier disruption, customs delays, labour shortages, supplier failure, raw material shortages, machinery breakdown, power failure, fire, flood, epidemic, pandemic, industrial action, transport disruption, government action, war, civil unrest or force majeure events.

Personal data is processed in accordance with our Privacy Policy and applicable data protection law.

Where relevant to business supply arrangements, additional data processing terms may apply by written agreement.

Read our Privacy Policy

Chameleon Scrubs® branding, product designs, website content, marketing materials, original imagery, graphics, layouts and associated intellectual property remain the property of Astflick Holdings Ltd or its licensors.

Astflick Group Ltd is authorised to use the Chameleon Scrubs® name, trademarks, designs, branding and associated intellectual property under licence.

No ownership or intellectual property rights are transferred to customers by virtue of any sale, supply or use of the goods.

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.

These Terms & Conditions, together with our Delivery Policy, Returns Policy, Privacy Policy, Cookie Policy and any expressly agreed written variation signed by an authorised representative of Astflick Group Ltd, constitute the entire agreement between the parties and supersede all prior discussions, correspondence, negotiations and understandings relating to the sale of the goods.

By placing an order on our website, by email, by purchase order or by any other means, the customer confirms that it has read, understood and accepted these Terms & Conditions in full.