RETURNS & REFUNDS
We want you to be happy with your order. Start by contacting us and we will explain what to do next.
Please contact us before posting anything back. Unauthorised returns may be refused.
Calendar days Consumer cancellation period from receiving the goods
Working days To report faulty, damaged or incorrect goods in writing
Contact us first We will provide the correct return instructions
BEFORE YOU RETURN
Before returning any item, contact us using the details on our website to receive return instructions. Returns sent without prior notification may be refused.
Contact the Chameleon team →If you are a consumer buying online, you have the legal right to cancel within 14 days of receiving your goods, without giving a reason.
Contact us in writing within 5 working days of delivery if an item is faulty, damaged or not what you ordered.
HOW TO RETURN AN ITEM
Please do not send a parcel until you have received return instructions.
Send us your order details and explain why you would like to return the item.
We will confirm the correct return process and where the parcel should be sent.
Return eligible goods unused, unworn and unwashed, with packaging, tags and seals intact.
Use a tracked, insured service and retain the receipt until your return is complete.
RETURN CONDITION
Unless an item is faulty or incorrect, it must be returned in a condition that allows it to be resold. We may refuse a return where goods show signs of wear, use, damage or alteration.
ITEMS EXCLUDED FROM RETURNS
Items personalised or made to order for you.
Goods made or altered to your particular requirements.
Items unsuitable for return for hygiene reasons once worn or opened.
Items where a hygiene seal has been removed or broken.
RETURN DELIVERY COSTS
Unless the goods are faulty or incorrect, return shipping costs are the customer's responsibility and return postage is not refunded.
For international returns, return shipping, customs charges, duties and taxes are non-refundable.
REFUNDS
For a valid consumer cancellation, refunds are issued to the original payment method. We may withhold the refund until we receive the returned goods or proof that they have been sent back.
INTERNATIONAL RETURNS
Import duties, customs charges and local taxes are not refundable. Refusal to pay customs charges may result in goods being returned or destroyed, and a refund may not be possible.
By placing an international order, you accept these conditions.
ORDERED FOR A BUSINESS?
Orders placed on a business-to-business basis are not covered by statutory consumer cancellation rights unless expressly agreed in writing.
B2B returns are accepted at our discretion and may be subject to restocking fees.
FULL POLICY DETAILS
Open any section below to read the relevant return information.
We want you to be happy with your purchase. This Returns Policy explains your rights and our process for returning goods ordered from Chameleon Scrubs.
This policy applies to online orders placed through our website.
If you are a consumer, rather than purchasing on a business-to-business basis, you have the legal right to cancel your order within 14 days of receiving your goods without giving a reason.
To exercise this right, you must notify us in writing by email or letter within the 14-day cancellation period using the contact details on our website.
If you cancel within the statutory period, we will refund the price of the goods and the standard delivery cost where applicable. The refund will be issued using the original payment method.
Refunds will be processed within 14 days of receiving the returned goods or receiving proof that the goods have been returned. We may withhold the refund until one of these conditions is met.
Unless goods are faulty or incorrect:
We reserve the right to refuse returns where goods show signs of wear, use, damage or alteration.
Return shipping costs are the customer's responsibility unless the goods are faulty or incorrect. We do not refund return postage costs.
For international returns, return shipping costs, customs charges, duties and taxes are non-refundable.
We recommend using a tracked and insured delivery service because we cannot be responsible for items lost in return transit.
If you receive goods that are faulty, damaged or incorrect, please contact us in writing within 5 working days of delivery.
Where a fault is confirmed, we will offer a replacement, repair or refund in line with the Consumer Rights Act 2015. We will reimburse reasonable return postage costs where applicable.
The following items cannot be returned unless faulty:
For orders delivered outside the UK, import duties, customs charges and local taxes are not refundable.
Refusal to pay customs charges may result in goods being returned or destroyed. In these circumstances, refunds may not be possible. By placing an international order, you agree to these conditions.
Orders placed on a business-to-business basis are not covered by statutory consumer cancellation rights unless expressly agreed in writing.
Returns for B2B orders are accepted at our discretion and may be subject to restocking fees.
Refunds are typically processed within 5–10 working days after approval, depending on your payment provider.
Before returning any item, contact us to receive return instructions. Returns sent without prior notification may be refused.
READY TO START?
Send us your order number and a short explanation. We will provide the correct instructions before you post anything back.
Chameleon Scrubs would like to thank all NHS and Healthcare workers for their hard work, and dedication shown during this unprecedented time. We can’t start to understand the pressure you are all under. As a token of our thanks we are offering 10% discount on all items across our site.
Please use discount code NHS10 when you checkout.
Chameleon Scrubs
27 Old Gloucester Street
London
WC1N 3AX
Email: sales@chameleonscrubs.co.uk
Telephone:
Fax: 0871 918 1640
©2026 Chameleon Scrubs, all rights reserved.
Chameleon Scrubs is a trading name of Astflick Group Limited, registered in England and Wales.
Company registration number 05950580.
Registered Office: Unit 7, Latham Road Business Park Latham Road, Huntingdon. Cambridgeshire. PE29 6YE. United Kingdom.
* Free delivery is subject to delivery location. See delivery details for more information.
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Visit our other sites
For all things pharma visit Aston Pharma.
For workwear visit Aston Workwear.
For Medical Sutures visit Medical Sutures.
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